WHERE MAGICAL MEMORIES HAPPEN

Frequently Asked Questions

About Our Advent Calendars, Felt Mailboxes, and Other Activity Kits
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FAQs

Advent Calendars

Do you custom-make advent calendars for special occasions or events?

It depends on the time of year. From Aug- Dec, I don't do any custom work. If you can get with me, from Jan-July, I am happy to discuss what you would like and what it will cost.

How long can I expect my felt advent calendar to last?

We make our advents to last for years and years if they are taken care of. Our goal is that you will hand them down for generations to come.

What’s the best way to clean my felt advent calendar?

Spot cleaning is the best. I recommend a gentle soap like Dawn with a complete rinse and then air dry. You can iron it after you clean it. Take care to be gentle with the felt as it will peel and stretch if there is too much friction or pulling.

If I lose any pieces of my advent calendar, is there a way to replace them?

You bet! Some of the pieces are already listed on my website, but if you just need a few, reach out, and we will get you taken care of.

Will my advent calendar come assembled or in pieces?

If you order a pre-made advent, it will come completely sewn and ready to use. Please double-check the listing you are purchasing from to verify you are ordering what you want. As I do sell patterns and DIY kits for my advent as well.

Does every style of advent come with ornaments/hanging pieces?

Not every advent does. So please make sure to check the listing and options to see if it does or doesn't.

Felt Mailboxes

Other than Valentine’s Day, what can I use my felt mailbox for?

We are so glad you asked. You can use them for everyday use with children. Teachers love them in their classrooms. They are super fun for birthday months and birthday countdowns. You can use them for Santa mail or Tooth Fairy mail. Some families use them for countdowns to holidays or planned trips, or even big upcoming events in their lives (like someone coming to visit or a move). I've seen them used in pretend play and inside treehouses and playhouses. I've also seen them used for mail exchange between grandchildren and grandparents. The sky's the limit.

What are the customization options for the felt mailboxes?

You can choose your color, the shape on the flap (or no shape), and a name or word. The name font and color are also customizable.

How can I clean my felt mailbox?

Spot cleaning is best if it can do the trick. If not, you can throw them in the wash, but I would do a gentle cycle… and maybe even put them in a mesh bag of some sort. Line dry.

What is the best way to store my felt mailbox when it is not being used?

Stuff with something like a wadded up grocery bags is best to help it keep its shape, but flat will work fine too.

Instead of the heart on the front, do you have more options for that spot to fit different holidays or uses?

Yep, I have several to choose from. A star, snowflake, heart, or flower. I can also do something else if it's simple enough.

Is the hanger on the mailbox large enough to fit over a door knob?

Yes, most standard ones for sure. It will also work great on a Command hook and those types of applications.

Activity Kits

Do the fort-building kits come with instructions?

They come with a little card that talks about each piece and how it can be used, but actual instructions are not included. This is where the magic and creativity come into play. You and/or your child get to use what they have in the space they have chosen to create their very own fort as they see fit. The best part is–it's different every time, so you can do it over and over and over.

Do we have to follow the instructions exactly, or is there room for creative freedom?

You don't have to use the pieces as I have suggested–they are just simply that, a suggestion. Please encourage and use your creativity to make the best fort you can!

What is the youngest age you suggest for activity kits?

There are some small pieces, so we suggest 3 years and older–BUT my little people love forts just as much as their older siblings, so if you are right there helping, younger than 3 years old can and will have a blast too!

Do the fort building kits come with the sheet?

This would be fun, but alas, no, they do not. Just use whatever old sheets, blankets, sleeping bags, tablecloths, etc that you have to build your epic fort.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Shipments average 3-5 business days depending on location. Express Shipping is available as an upgrade option during checkout. All of our orders are shipped with insurance. All prices are calculated at checkout according to your region. Orders ship from Ogden, UT.

We use UPS, USPS, and FedEx, all shipping options are available.


Weekends & Holidays
We do NOT ship or process orders on Saturdays, Sundays, and U.S. Holidays. For any additional information, please contact us at wildbluyondershop@gmail.com.

Order Tracking
Shortly after your order is placed, you will receive an order confirmation via email. Once a shipping label has been created for your order, you will receive a shipping confirmation email containing the tracking number. This tracking number can be used on the applicable shipping service's site to view the latest check-in of your package. 

International Shipping
Currently, we only ship within the United States and to Canada for most items.

Do you ship overseas?

No, we currently only ship to the US and Canada.

What is the return policy?

Return and refund policies vary depending on each item. See item details for return and exchange eligibility.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom-made products. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at:

wildbluyondershop@gmail.com.